Frequently Asked Questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept: Visa, MasterCard, Debit Card, Creadit Card, American Express, Maestro, PayPal and Klarna.
WHAT IS KLARNA?
Klarna is a leading alternative Swedish payments provider, providing customers interest-free payment options for a smoother online shopping experience. It offers a variety of payment options and has been used by 85 million people across 200,000 online retailers worldwide. For customers in the UK Klarna offers the option to pay for your order over 3 interest-free instalments. For more information on the payment process click here.
ARE MY PERSONAL DETAILS KEPT PRIVATE?
At Red, we treat all the information shared with us as private and confidential. For further information, please check the Coach Privacy policy here: https://redoutfits.com/privacypolicy/
WHEN WILL MY ORDER BE CHARGED?
Payment is taken at the time of order placed.
DOES MY ORDER INCLUDE VAT?
Yes, all orders are inclusive of VAT.
WHY ISN’T MY PAYMENT BEING ACCEPTED WHEN I TRY TO PLACE AN ORDER?
This may be due to a failed payment or because it can’t be verified. We recommend checking your password for your bank account, or ensure you allow pop ups for 3D Secure. If the problem persists please contact your card provider.
WHERE CAN I FIND THE PROMOTION CODE BOX?
You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don’t miss out.
I MISSED THE PROMOTION CODE BOX, CAN YOU APPLY THE DISCOUNT?
For missing promotion code at the time of order place then we can’t do anything you have to make sure to put your promotion code before placing order otherwise it’s valid for the next order.
WHY HAS MY ORDER BEEN CANCELLED?
We try to avoid cancellations where possible but on rare occasions, we may need to cancel your order if we have been unable to fulfil your order. You’ll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.
WHY HAVEN’T I RECEIVED AN ORDER CONFIRMATION EMAIL?
From time to time these can filter into Junk, spam or focused folders. Please check there and we recommend allowing Coach as a trusted sender.
DO YOU OFFER ONLINE GIFT CARDS?
We currently do not sell online gift cards.
ARE MY PERSONAL DETAILS KEPT PRIVATE?
At Red, we treat all the information shared with us as private and confidential. Click here https://redoutfits.com/privacypolicy/ for details on the Coach Privacy policy.
WHAT HAPPENS IF I FORGET MY PASSWORD?
Not to worry, simply hit the forgotten password button at sign in and you’ll be sent a link to reset. From time to time these may go into your junk or spam folders so be sure to check there too.
HOW DO I UNSUBSCRIBE
We hope you won’t want to miss out on hearing the latest Red Outfits news, but incase you need to please click on the unsubscribe link at the bottom of our emails.
WHAT COUNTRIES DO YOU SHIP TO?
RED Outfits ships to all areas of the United States & Canada.
HOW MUCH IS DELIVERY CHARGE?
Free Shipping on orders over £200.
CAN YOU DELIVER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Of course, please enter when placing your order as we won’t be able to amend once your order has been confirmed.
HOW DO I TRACK MY ORDER?
Once you receive your dispatch email they’ll be a tracking link so you will be able to see exactly where your order is.
I’VE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further https://redoutfits.com/contact-us/
I HAVEN’T RECEIVED A DESPATCH EMAIL?
We recommend checking the cut off times for your delivery option as your email may still be on its way. Otherwise this may be in your junk or spam folders.
WHAT HAPPENS IF I MISS THE COURIER DELIVERY?
You will always receive contact directly from a courier with updates and alternative delivery options, simply look out for these to re arrange at a convenient time for you.
CAN I CANCEL OR AMEND MY ORDER?
We’re sorry we are unable to cancel or amend orders once placed as our team are working quickly to process your order. If you have an amendment to your delivery be sure to check your email notifications from your courier for further options.
CAN I EXCHANGE AN ITEM PURCHASED ONLINE?
We do not offer an exchange service at this time.
CAN I GET A Tax REFUND?
Items purchased online are not eligible for Tax refunds.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you don’t have to create an account to place an order. However, we recommend that you set up one to enjoy some benefits such as saving your payment information, address details and order history.
WHERE CAN I FIND THE PROMOTION BOX?
You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don’t miss out.
I HAVEN’T RECEIVED AN ORDER CONFIRMATION EMAIL?
Be sure to check your junk or spam folders and allow Coach as a trusted sender.
IS MY ITEM UNDER WARRANTY?
We do not offer warranty service at this time.
WHAT DO I DO IF I HAVE A PROBLEM WITH MY PRODUCT?
Please contact with us our team will solve your problem.
WHAT IS THE SIZE RANGE AVAILABLE?
All sizes are US sizes. For size conversions use our size guide
IF SOMETHING IS OUT OF STOCK, CAN I STILL ORDER IT?
If we are expecting more stock you will see a notify me when back in stock.
HOW CAN I USE THE WISHLIST?
You can add item(s) to your wishlist and share it! To add items to your wishlist: once you are on a product page, click on “Save to Wishlist”.
WHAT IF I NEED ADDITIONAL INFO ON A PRODUCT?
Our Customer Care Team will be happy to assist or offer styling advice.